PRIVACY POLICY

This Website is owned by Vitanova Medical Limited (hereafter “Company”), a company registered in England and Wales.

We take your privacy seriously and make every reasonable effort to protect it. This Privacy Policy (“Policy”) outlines how we collect, use, and protect your personal information. By using this website, you agree to the terms of this Policy.

Please read this Policy carefully before submitting any personal information.

By using, registering, or placing an order on this website at www.zentrixhairclinic.com, you consent to the collection, use and transfer of your information under the terms of this Policy. This Policy may be updated from time to time; updates will be posted on this page.

This Policy works alongside our Terms and Conditions of Use.

For the purposes of UK data protection laws (including the UK General Data Protection Regulation), the Data Controller is Vitanova Medical Limited

of 2 Adcroft Street, Stockport, SK1 3HZ, contactable at info@zentrixhairclinic.com.

What personal information do we collect and how is it used?

When you visit, register or order products or services on www.zentrixhairclinic.com, we may collect personal data such as your name, email address, postal address, phone number, and payment details. We will not collect this information unless you voluntarily provide it.

We may use your information to:

1. Operate and manage our website and services
2. Enable your participation in interactive features
3. Provide products or services you request
4. Respond to enquiries
5. Inform you of offers, new services or updates (unless you opt out)
6. Share with selected service providers or partners solely for order fulfilment and service delivery

We may also disclose your information:

• In connection with legal obligations (e.g., court orders or fraud investigations)
• In relation to the sale, merger or acquisition of our business

We do not sell your personal information to unaffiliated third parties.

If you opt-in, we may use your information for marketing. You can opt out by contacting us at info@zentrixhairclinic.com.

We may also request feedback or survey responses to improve our services. This data is used internally only.

If you participate in promotions or competitions, you agree that we may use your name or image for marketing purposes where appropriate.

We may record and monitor calls for training and quality purposes.

Non-personal data

We may collect non-identifiable data such as IP address, browser type, time zone, and usage behaviour. This is used to improve our services and website performance.

Newsletters

We may send newsletters and promotional emails. You may unsubscribe at any time by contacting info@zentrixhairclinic.com or using the unsubscribe link in emails.

Disclosure of your information

Your data may be shared with third-party providers who assist with payment processing, order fulfilment, and customer service. They are only given the data necessary to perform their function and are required to keep it secure.

We may share non-identifiable aggregate usage data with partners for analytics.

If our company is acquired or merged, your information may be transferred to the new owner.

We cannot guarantee data transmission over the internet is 100% secure. All personal data is stored securely, but transmission is at your own risk.

Cookies

We may use cookies or similar technologies to enhance site functionality, analyse traffic, and serve relevant advertising. By using our website, you consent to the use of cookies.

You can manage cookie preferences through your browser settings.

Third-party sites and advertisers

Our website may contain links to third-party websites. These have their own privacy policies, and we are not responsible for their content or data handling practices.

We may share limited data with partners to facilitate order tracking or affiliate marketing programmes.

Data security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. Personal data is retained only as long as necessary or as required by law.

We restrict access to your personal data to employees who need it to provide services.

Access to your data

You have the right to request access to the personal information we hold about you and to request corrections. Please email info@zentrixhairclinic.com to make a request.

We do not usually charge a fee unless requests are excessive.

Opting out

You can request removal of your data or opt out of communications by emailing info@zentrixhairclinic.com. We will process your request within 48 hours.

We are not responsible for data held by third-party partners you’ve interacted with.

International Users

This website is hosted in the UK. If you access it from outside the UK, you agree to the transfer and processing of your data in accordance with this Policy.

Minimum age

This website and our services are intended for users aged 18 and over. If we learn that a user is under 18 and using the site without parental consent, we will delete their data.

Policy updates

We may revise this Policy periodically. You are advised to check this page regularly. Continued use of the site means you accept any changes.

Where to find this Policy

This Policy is available via a link on our homepage under “Privacy Policy”.

Spyware

We do not use spyware or any software to access personal data on your device.

Section titles

Section headings are for convenience only and have no legal effect.

Payment Providers

We accept payments via Worldpay and PayPal. Please review their privacy policies when using their services.

Contact us

For any questions about this Policy or your personal data, contact us at info@zentrixhairclinic.com.